Fleecey Feedback

“I have ordered the wrong size in your new back fastening fleece can you help?”

“That’s not a problem we will exchange it for you if you return it with a brief explanation of what you need.”

This is a typical of conversation’s  I have at Ra...

Best way to start the day!

As I opened my morning mail this little gem shone out and reminded me why I love Rackety’s  .

“We have just received the Aspen blue/pink fur lined boots. They are fantastic, easy to put on , my disabled daughter loves them, ...

Silk purse-sows ear.

This week I had a very interesting phone call from a “returning” customer.

“I have to confess that I went to an alternative much cheaper supplier” she told me, “ However” she continued “ I have come back to Rackety’s because the other s...

What is the price for peace of mind?

It’s quite busy at this time of year and easy to get stressed out about keeping the orders flowing, in the middle of all the hustle I get a phone call which ran just like this:

“Hello do you remember me, my name is Sama...

World Toilet Day 19th November.

1 in 3 people around the world do not have access to basic sanitation.

In recognition of this tomorrow is World toileting Day, created to raise awareness of sanitation challenges around the globe.

It’s strange how squeamish we...

When does a vest become a superhero?

It’s a humble undergarment that does not give us much to cause for thought - a vest.

Hidden away underneath the clothes we present to the world, vests are not really foremost in most people’s minds, useful, comfortable a...

 The “N” word!

 Do we need a new word for Nappies? 

There is a bit of a debate going on just now about the use of the language used to describe nappy’s or pad for people who need to use them at different stages of their life.

It has been suggested that peopl...

#racketysway

I understand that inclusion is a hot topic right now and not before time. One of the things I have learnt the hard way is that it is frighteningly easy to say the wrong thing, use the wrong language and cause genuine upset within the community...

Do you panic the postman will look through the window?

This week I received an e-mail from a Mum and a valued customer.

“Since hitting puberty my daughter likes to take her top off. We have managed to persuade her that it's not appropriate at school, when...

Have you got time for a chat?

Rackety’s has been trading for 12 years this April, and like most businesses we have had some great highs and terrible lows along the way.

The very first order that we bought; I had no idea how much space it would take up, how ...